Please read the following guide before you return or exchange:
Should you regret your purchase, we kindly ask you to return the package using your local post office or with a return label from us.
You have 14 days to return any items from the day you receive your order.
We can provide pre-paid return labels with either GLS, UPS or FedEx depending on your country and the shipping price. We mostly choose UPS for return labels. The label will be sent to you via email and the return fee will be calculated in your total refund amount.
Please contact us if you want to hear your price for a return label. The pre-paid label fees are different depending on your country and package volume weight.
Remember that the item should be in the same condition as when you received it.
How to return:
Please contact us and provide us with the following information:
- Your order number (ex. "KC1234"). You can find your order number in your order confirmation.
- The product(s) SKU you would like to return or exchange.
- Whether you want "store credit" (also for exchange) or "refund".
- Whether you want to send your return package with either your local post office or our pre-paid return label. If you choose our label, we will inform you of the price for the return label. (label prices are usually between 10€ and 25€)
Afterwards, we will reply to your email with a confirmation and label (if chosen).
When your return has been approved, and if you have chosen to use your own return label, you must return the item to our address:
Att: Team DSM official store